“Please note the English-language version of the general terms and conditions is not legally binding and is solely a courtesy translation of the original German text.”

Meisterkluft is a subsidiary of the sole proprietorship TISKET Mode & Grafik, owned by Annett Wagner. By purchasing a Meisterkluft article you enter into a contract with this company.

§ 1 General

(1) The operator of the site www.meisterkluft.de (hereafter referred to as “TISKET”) is

Annett Wagner
TISKET Mode & Grafik
Spenerstr. 3
10557 Berlin

E-Mail: mail@meisterkluft.de

From the time of purchase TISKET and its customers are, unless otherwise stipulated in writing, subject to the following terms and conditions (where relevant).
(2) All prices are in Euro. In accordance with Paragraph 19 Section 2 of the UStG VAT/sales tax will not be levied. Postage and packaging costs are included in this regulation. In all cases only the current price applies.

§ 2 Subject Matter of Contract

(1)Drawings, illustrations and product descriptions are put on the website by the operator in good faith. Misprints and technical or design changes do not constitute rights for the contracting partner except in terms of materiality.
(2) The colours of the items in the online shop can vary depending on the internet browser in use and/or the monitor settings in place. These variations are unfortunately technically unavoidable.

§3 Conclusion of Contract

(1)The products displayed on www.meisterkluft.de are non-binding offers. The customer enters into a binding purchase offer by clicking on the “zahlungspflichtig bestellen” button when placing an order via the shopping cart on the www.meisterkluft.de online shop. The customer has the option to correct his entry on the offers page before placing the order.
(2) Upon placing an order with TISKET the customer will receive an email confirming that the order has been received. This email does not constitute acceptance of the contractual offer by TISKET, but merely informs the customer that their order has been received by TISKET.
(3) TISKET will confirm acceptance of the contractual offer by email within two working days (purchase confirmation). This purchase confirmation gives details of the bid/offer to purchase and contains bank details for those customers who have chosen the payment option “bank transfer”.
(4) When a customer places an order using the contact form or by sending an email to mail@meisterkluft.de acceptance of the contractual offer will also be confirmed by TIKSET via email.
(5) The order processing and any form of contact will take place by email and automatic order processing. It is thus the customer’s responsibility to ensure that the email address provided is correct. The customer should make sure that any SPAM filters in use to do not block emails from TISKET.

§4 Agreed Terms of Payment

(1) Payment shall be made in advance. Unless agreed otherwise, the customer is obliged to pay the full amount within seven working days of receipt of purchase confirmation. Should the customer fail to do so, TISKET is entitled to withdraw from the contract. In this case the customer will be informed by email. Any amounts paid after rescission of the contract will be refunded to the customer.

§5 Delivery Costs

(1) Delivery within mainland Germany is free. A fixed rate of €5 shall be applied to deliveries to German islands and within the EU.
(2) Delivery to countries outside the EU is possible upon request. Please ask TISKET for the delivery price for your country. Deliveries outside of the EU may be subject to custom duties, taxes and fees in addition to the delivery cost, payable by the customer. Customers are thus advised to contact the customs and tax authorities in their country prior to placing an order.
(3) Unless otherwise agreed, the order shall be sent as an insured package by standard post.
(4) TISKET is entitled to make partial deliveries insofar as this is conducive to the execution of the contract and is not unreasonable for the customer.
(5) The assignment of an existing claim against TISKET is permitted only with our written consent.

*§6 Delivery Time

(1) Each and every product ordered with TISKET is made in the size and amount requested by the customer. TISKET endeavours to deliver all orders as soon as possible, however reserves the right to maintain a delivery period of 3-4 weeks after receipt of payment. Deliveries outside of Germany may take up to 8 weeks.
(2) Please take account of the transaction booking time set by individual banking institutions: e.g. 3 working days for domestic bank transfers. Only incoming payments made up until 12:00 on Friday will be considered. Payments made after this time will be processed on the following Monday.
(3) The customer is responsible for providing a correct delivery address. The customer is liable to pay a postage fee for any items returned to TISKET as undeliverable due to an error in the delivery address provided by the customer.

§7 Agreement on the Payment of Costs

(1) If the customer exercises his right to withdraw from the contract he is required to pay the cost of return delivery.

8 Reservation of Proprietary Rights

(1) The contractual goods remain the property of TISKET until full payment has been received.

§9 Defects, Warranty and Guarantee

(1) TISKET is liable for any product defects under the relevant legal regulations, specifically § 634 ff BGB.
(2) In the case of complaints, an invoice showing the purchase date must be provided. The item in question should be returned to TISKET.
(3)TISKET will either repair or replace defective goods under contract. The customer should indicate his preference.
(4)TISKET is authorised, however, to refuse the chosen supplementary performance and offer an alternative solution, especially if this involves disproportionally higher costs and the alternative does not result in significant disadvantages to the customer.
(5) TISKET is entitled to make at least two attempts at repair within 3 weeks of receipt of notification of the defect.
(6)If TISKET fails to rectify the fault the customer is entitled to demand a reduction or a withdrawal from the contract. Customers do not have the right to withdraw from the contract in the case of minor defects.
(7) For warranty claims to be valid, the customer must inspect all ordered goods immediately upon delivery. Damages incurred during delivery and all obvious defects must be reported to TISKET within one week. It is sufficient to send the complaint within this period in order to meet the deadline.
(8) The period of limitation for warranty claims is two years for individuals and one year for companies.
(9) The guarantee does not include normal wear and tear or improper use.

§10 Liability

(1) The customer is not entitled to apply for compensation. This does not apply to damages resulting in loss of life, personal injury or damages to health, or in the event of breaches of important contractual obligations, which are based on a deliberate or grossly negligent dereliction of duty on behalf of the contractor, its legal representative or agent. Major contractual obligations are those necessary to fulfil the terms of the contract.
(2) The contractor is only liable for breach of primary contractual obligations in cases of damage of a nature that is foreseeable and typical for this type of contract and caused by recklessness, unless the customer claims damages relating to injury to life, body or health.
(3) The restrictions of clauses 1 and 2 also apply to legal representatives and performing agents of the contractor, when claims are aimed directly against them.
(4) The customer’s right to rescind the contract remains unaffected.

§11 Discrepancies, Loopholes

(1) Should any provisions of the contract between TISKET and the customer, including the terms and conditions, become invalid, whether in full or in part, the validity of the remaining provisions shall not be affected.
(2) The invalid provision shall, in full or in part, be replaced with a valid provision which closely reflects the commercial intention and purpose of its predecessor.

Privacy Policy:

§1 General

To visit our website and online shop, you have to provide any data. We store only anonymous access data without personal reference, such as Name of your Internet service provider, the website from which you visit us or the name of the requested file. We collect personal data only when you are in the course of this
Ordering process, freely communicate with opening an account or registering for our newsletter. Your personal data (eg name, address, e-mail address, telephone number) is processed by us in accordance with the provisions of German data protection law. The following provisions will inform you about the type, scope and purpose of the collection, processing and use of personal data. This Privacy Policy applies only to our Web sites. If you are directed via links to other pages that you inform yourself up about the handling of your data.

§2 Customer data

Your personal data, to the extent necessary for the establishment, creation, or modification of the contract, to be used exclusively for contract execution. It must e.g. to deliver the goods, your name and address will be passed on to the supplier of goods. Without your express consent or without legal basis, your data will not be disclosed to third parties outside the offer process.

We save the contract text and send you the order data and our General Terms and Conditions by e-mail. The terms and conditions may at any time on the website. You can view your past orders in our customer login area.
After completion of your contract processing data for further use will be blocked. After expiration of the tax and trade legislation this data will be deleted, unless you have expressly consented to the further use.

§3 Data protection

Ihre personenbezogenen Daten werden SSL verschlüsselt und an uns übertragen.

§4 Use of data

For the purposes of advertising, market research or for tailoring our services, we create using usage data pseudonymous user profiles. Usage data includes in particular information on the beginning, end and the scope of use of our sites and offers by the buyer. You are entitled to object to this kind of use of your data. The user profiles are not merged with your personal data.

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). 
Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. 
In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. 
Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. 
On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. 
Google will not associate your IP address with any other data held by Google. 
You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. 
Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB.

Further information concerning the terms and conditions of use and data privacy can be found at http://www.google.com/analytics/terms/gb.html or at http://www.google.com/intl/en_uk/analytics/privacyoverview.html. 
Please note that on this website, Google Analytics code is supplemented by “gat._anonymizeIp();” to ensure an anonymized collection of IP addresses (so called IP-masking).

§5 Use of Cookies

(1) To optimize our website we use cookies. These are small information files that are stored in your computer. These cookies are deleted after you close your browser. Other cookies remain on your computer (long-term cookies) and see him again at the next visit. This enables us to provide better access to our site.

(2) You can prevent the storing of cookies on your hard drive by selecting “Block cookies” in your browser settings. However, this may have an impairment of our offers.

§6 Newsletter

When registering for the newsletter, your e-mail address is used with your permission for advertising purposes, until you unsubscribe from the newsletter. You can unsubscribe at any time. The following consent you have expressly granted in respect of:

Yes, I would like to receive your newsletter at irregular intervals.

Your consent can be revoked at any time with effect for the future. If you no longer wish to receive the newsletter, you can unsubscribe from this: You can unsubscribe at any time via email or via the following link:

§7 Facebook-Plugins

Integrated a plugin of the social network Facebook , 1601 South California Avenue, Palo Alto, CA 94304, USA on our sites. The Facebook plugin you can see “Facebook” logo in our menu bar. You will find an overview of Facebook-plugins here: http://developers.facebook.com/docs/plugins/ If you visit our site and click on the word “Facebook”, the plugin establishes a direct connection between your browser and the Facebook server is established. Facebook receives the information that you have with your IP address visited our site. If you click on “Facebook” while you are logged into your Facebook account, you can link the content of our pages on your Facebook profile. Thereby Facebook can correlate your visit of our site with your user account. We point out that we as providers of the sites no knowledge of the content of the transmitted data and use them through Facebook. For more information, please see the privacy policy of Facebook at http://de-de.facebook.com/policy.php
If you do not wish that Facebook can assign to visit our pages to your Facebook user account, please log out of your Facebook user account.

§8 Information

You have a right to information about the data and a right to rectification, erasure or blocking of the data stored about your person or your pseudonym. The information can be provided electronically on request. Please contact to provide information:

TISKET Mode & Grafik
Annett Wagner
Spenerstr. 3
10557 Berlin